As per the regulations set by Central Bank of the UAE, all banks need to maintain valid and up-to-date information and identity documents for their customers. This helps the banks understand and serve their customers better, while limiting frauds and complying with anti-money laundering guidelines.

No, KYC requirements have always been in place.

If your documents are not up-to-date on our records, this will prevent us from providing you with the best service we can. We may even have to restrict access to your accounts and potentially terminate services, in accordance with the UAECB laws.

When you log in, you will see all your outdated or incomplete (invalid) records highlighted in red. Go ahead and update these. The portal has 6 pages, pleased go through all of them. Once you’re done, your records should turn to green.

This portal lets you view and update your KYC details and documents with the bank instantly at your convenience. For further queries, or to track the status of your update, call +971 600 54 0000.

Yes, once your records are successfully updated, you will receive a confirmation email and SMS. If our customer service team has any questions, they may reach out to you for clarifications.

As soon as any of your KYC information changes, you should update us via this portal. Our teams also review our customers' records on an ongoing basis, and we’ll get in touch if we need any updates.

You need to submit KYC documents to reactivate your account. Please get in touch with your Branch or Relationship Manager to initiate the process. Refer to the Inactive / Dormant FAQs for additional details on Dormant / Inactive accounts.